94/100 (Very Low)

OpenClaw： benign
VirusTotal： benign
StaticScan： unknown

OpenClaw： benign

The skill is an instruction-only Customer Success playbook whose requested resources and runtime instructions align with its stated purpose and do not ask for unrelated credentials or installs.

VirusTotal： benign VT 报告

静态扫描： unknown

README 未提供

{
    "latestVersion": {
        "_creationTime": 1771836376378,
        "_id": "k973z582wzz4wdvnmg3khd37m181q9k5",
        "changelog": "**Customer Success Playbook major update: streamlined guidance, clearer templates, and actionable deliverables.**\n\n- Replaced detailed operational documentation with a step-by-step playbook for building and running Customer Success in B2B SaaS.\n- Added clear customer journey mapping, health scoring model, onboarding checklist, and expansion playbook.\n- Introduced concise QBR template, churn prevention tiers, and CSM capacity model.\n- Output includes ready-to-go deliverables: lifecycle map, scorecard, onboarding plan, churn playbook, and more.\n- Metrics and targets table included for quick benchmarking.\n- Linked access to industry-specific resources and setup tools.",
        "changelogSource": "auto",
        "createdAt": 1771836376378,
        "version": "1.1.0"
    },
    "owner": {
        "_creationTime": 0,
        "_id": "publishers:missing",
        "displayName": "1kalin",
        "handle": "1kalin",
        "image": "https:\/\/avatars.githubusercontent.com\/u\/15705344?v=4",
        "kind": "user",
        "linkedUserId": "kn76xhdy26wp3h8djks2hnskj18130kg"
    },
    "ownerHandle": "1kalin",
    "skill": {
        "_creationTime": 1771349119969,
        "_id": "kd7apy9xm0jd095kz5rm076wkd81anw5",
        "badges": [],
        "createdAt": 1771349119969,
        "displayName": "Customer Success Playbook",
        "latestVersionId": "k973z582wzz4wdvnmg3khd37m181q9k5",
        "ownerUserId": "kn76xhdy26wp3h8djks2hnskj18130kg",
        "slug": "afrexai-customer-success",
        "stats": {
            "comments": 0,
            "downloads": 564,
            "installsAllTime": 4,
            "installsCurrent": 4,
            "stars": 0,
            "versions": 2
        },
        "summary": "Complete customer success, retention, and expansion revenue system. Use for churn prevention, health scoring, onboarding optimization, QBR preparation, expan...",
        "tags": {
            "churn": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "customer-success": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "expansion": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "latest": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "nps": "k974b62256p9d4qnx8mjmmtgcn81b8zc",
            "nrr": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "onboarding": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "qbr": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "retention": "k973z582wzz4wdvnmg3khd37m181q9k5",
            "saas": "k973z582wzz4wdvnmg3khd37m181q9k5"
        },
        "updatedAt": 1772064935912
    }
}